Frequently Asked Questions (FAQs)

Welcome to Rerollmate, your trusted source for premium reroll accounts. We're here to help you skip the grind and jump straight into the action!

Account Safety & Legitimacy

Are the accounts safe and legitimately sourced?

Absolutely. All accounts sold on Rerollmate are obtained through legitimate, manual rerolling processes or other authorized, non-botting methods. We strictly adhere to a policy of zero tolerance for botting, scripting, or third-party software that violates the game's Terms of Service. This ensures the accounts are clean, secure, and significantly minimizes the risk of a ban. We are committed to the integrity of our accounts and your gaming experience.

Are the accounts linked to any previous owner?

No. We guarantee that all accounts sold are unlinked and have no prior owners. The account credentials you receive will grant you full, exclusive control. Immediate action is required from you to secure the account by linking it to your personal email and social media accounts as per the game's official process.

How do I secure my new account?

Upon receiving your account details, you MUST immediately change the password and link the account to your personal email address and/or social media accounts (e.g., Google, Facebook, Twitter) as per the game's official linking process. Failure to secure the account immediately transfers all risk of loss to you. Detailed, step-by-step instructions will be provided with your order.

Which games does Rerollmate support?

Rerollmate specializes in top-tier gacha games, including Genshin Impact, Honkai: Star Rail, Wuthering Waves, and Girls' Frontline 2: Exilium. We are continuously expanding our game roster to include new and popular titles. Check our homepage for the latest supported games and available accounts.

What is the difference between a "Starter" and a "Farmed" account?

Starter Account: Typically a low-level account (Adventure Rank/Trailblaze Level 5-10) with a specific 5-star character or weapon, often with a large amount of premium currency (Primogems, Stellar Jades, etc.) for immediate use. Farmed Account: A higher-level account (AR/TL 10+) where in-game resources have been collected over time, often featuring multiple 5-star characters and significant exploration progress.

Ordering & Delivery

How does the purchasing process work?

The process is simple and fast:

1.Select your desired account from our catalog.

2.Complete the secure checkout process.

3.Receive the account login details via email.

4.Log in, secure the account, and start playing!

How long does it take to receive my account?

Our delivery is typically instant and automated. In most cases, you will receive the account login information via email within 30-60 minutes of your purchase. In rare instances, such as high traffic or manual security verification, delivery may take up to 24 hours. Please check your spam/junk folder.

How will the account be delivered?

The account login credentials (username and password) will be sent to the email address you provided during checkout. Please ensure your email is correct to avoid delays.

What if I entered the wrong email address?

You must contact our support team immediately via email at support@rerollmate.com with your order number and the correct email address. We will verify your purchase and resend the details. Note: Providing false or incorrect information may lead to order cancellation under our Fraud Prevention policy.

Payment & Support

What payment methods do you accept?

We accept all major credit/debit cards (processed securely via Stripe), PayPal, and other regional payment options. All payments are secured with industry-standard encryption.

How can I contact support?

Our dedicated support team is available to assist you. You can reach us via:

Email: support@rerollmate.com

What is your Refund Policy?

Due to the nature of digital goods, all sales are final except for specific, limited conditions such as non-delivery or account mismatch before you secure the account. Please refer to the full Refund Policy for complete details.

Is Rerollmate affiliated with the game developers?

No. Rerollmate is an independent, third-party service and is not affiliated with, endorsed by, or sponsored by the developers or publishers of any games mentioned on this site (e.g., miHoYo/HoYoverse, Kuro Games, etc.). Please refer to our full Disclaimer in the Terms of Service.